THESE ARE SOME ANSWERS TO THE COMMON QUESTIONS
What are the Consulate hours?
The Consulate is open from 9am till 6pm but open to the
public from 10am till 2pm Monday through Thursday and from 10 am till 1pm on
Why is the Consulate open to the
public only 4 hours a day?
As this is the only Consulate in the USA, we are open only 4 hours a day so we can process the files received by mail from all United States.
Can I send my files by mail?
If you live in New York City area you have to come in person
to the Consulate. If you live outside New York area you can mail your documents
What type of mail should I use
for fast service?
The only form of mail accepted by the Consulate is “US Post
Office Express mail or Priority mail”. You need to include a self-stamped “US Post Office
Express or Priority mail” envelope in all requests so you can insure a fast service.
Where to send my documents?
You need to send your mail to:
Consulate of Morocco
10 East 40th Street
New York, NY 10016
How to know the status of my mail?
Please keep the tracking # so you can check the status of
your mail. You need to go to the USPS website and check if it has been signed
for by the Consulate of Morocco and then allow 10 business for passports and 5
business days for all other documents then track your mail by going to the USPS
website. Please keep the tracking # of the “US Post Office Express or Priority mail” so you
can track it.
When and where to call the
You need to call us at: 212-758-2625 everyday Monday through
Thursday between 10am & 2pm and Fridays between 10am & 1pm.
What if nobody is answering?
If you call the Consulate and get no answer, please leave
your name and phone # (slowly in a clear and loud voice) and someone will get
back to you as soon as possible. Please note that due to the high amount of
calls we may not answer you until late in the afternoon or the next day.
How to pay fees?
You need to pay by money order, as it is the only form of
payment accepted by the Consulate.
Can I pay cash?
You may pay cash only if you come to the Consulate otherwise
please send a money order.
Are personal checks accepted?
Personal checks are not
To whom should I make to the
The money order should be made payable to “the Consulate of
Can I send cash?
Please do not send cash, as your file will not be processed.
Please send money order.
Is registration with the
Yes every Moroccan National has to register with the
Consulate prior to any transaction.
Can I register and send passport
renewal or extension or any other documents at the same time?
Yes you can send your file for
registration along with it any documents to be processed by the Consulate.
What if I lost my registration
The number of registration is usually written on the first
hard cover page of your passport. If it is not written on the passport you can
just leave it blank.
Can I have a new Consular Card?
Yes you can request a new consular card by including a $7.10
Can I send my passport by mail to
Yes you can send your passport by mail but please use “US
Post Office Express or Priority mail”.
How to receive my passport back?
You need to include a
prepaid self-stamped “US Post Office Express or Priority mail” envelope.
Can I send for registration &
at the same time renew or extend my passport?
Yes you can send one package for registration & passport
renewal or extension at the same time.
Can I make one money order for
registration & passport renewal or extension?
Yes you can send one money order for both registration &
passport renewal or extension.
Can I send two passport
applications in the same package for process?
We recommend that you sent each passport application in a
separate package to avoid delays as renewal & extension are two different
departments. Please send each passport application separately along with its
return express or priority mail.
Is the National ID (Carte
Nationale) mandatory in order to renew or extend my passport?
Yes you need a copy of your carte nationale to renew or
extend your passport.
What if I do not have la Carte Nationale?
If you have lost your Carte Nationale, you need to come to
the Consulate in person to give fingerprints again. If you live outside New York area and you need to travel soon please write a letter along with your file
explaining how the Carte nationale was lost & you may send your file.
Can I send my file for passport
renewal or extension without my Carte Nationale?
Yes you can but please write a note explaining why you
cannot send a copy of your Carte nationale.
Is a copy of my Moroccan driver
license good if I do not have my Carte nationale?
Yes a copy of the Moroccan driver License is good in case
you do not have la Carte Nationale.
What if I lost my passport &
Carte Nationale (CIN)?
In this case you have to come to the Consulate for
fingerprints & you need to present a birth certificate.
What if I never had la Carte Nationale (CIN) & I need to renew my passport or extend it?
If you are 18 years old there is no other way but to come to the Consulate for fingerprints &
you need to present a birth certificate and your passport. Your passport will
be issued after we receive your CIN from Rabat. If you are less then eighteen
your passport will be renewed or extended for the period left till you get 18
years old. You will need an authorization of both parents in this case.
How can I get my minor child a
new passport or extend her/his passport?
The process is the same as indicated in our website for
passport renewal or extension. But for minors you need to send a notarized
letter signed by both parents giving their child authorization to renew or
extend her/his passport.
Do I need the same requirements
if I only need to extend my passport?
Please note that extension & renewal of passport are
submitted to the same process and the same requirements apply for both.
What if my passport can be
extended but I need a new one?
You need to include a note requesting a new passport instead
of extending the old one.
Can I get my old passport back as
Yes you will receive the old passport along with your new
one. Please write a letter to the Consul general requesting to have the old
Can I renew or extend my passport
even if it is still valid?
Yes you may renew your passport to change address or
How long can I extend or renew my
passport before its expiration?
You may renew or extend your passport 18 months before its expiration.
Why should I have the CIN and how
to get it?
Every Moroccan National has to have The CIN at the age of 18
years old. The number of the CIN is the equivalent of the Social Security
number in the United States and therefore every Moroccan should have one at
the age of 18.
Do I need to come to the Consulate for fingerprints to renew my CIN?
If you are in possession of your CIN you still need to come to this Consulate General for fingerprints to renew your CIN and get the new CNIE. You need to bring the application that you may download from our website, two passport pictures, fees and a prepaid self addressed express or priority mail envelope for return (sold at the Post Office).
What if I lost my CIN?
If your CIN is lost then you will have to come to the
Consulate for fingerprints to renew your CIN and you need to fill out the form
that you download from our website, two passport pictures, your passport and
your birth certificate.
What do I need to have my CIN for
the first time?
You need to come to the Consulate in person for fingerprints
and you will need the original of your birth certificate and the passport that
you came in with to the USA. If you came on your one of your parents’ passports
please provide a copy.
Can I use a copy of my birth
No you cannot. The original of your birth certificate is
What if I have the original but
it is an old one?
It is fine as long as you have the original.
Will the Family book “Livret
d’Etat Civil” be Ok instead of the birth certificate?
Yes it is fine.
When can I apply for the first
Moroccan Nationals living abroad may apply for the CIN at
the age of 16.
Do I need an appointment to to
You do not need to make an appointment. You just need to
come during business hours. Please call to make sure the day you are coming to
the Consulate is not a holiday: 212-758-2625 Ext: 240 0r 235.
How long does it take to have
The whole process is like half an hour but it might be
longer if many people are at the Consulate for the same service. First come
first serve basis.
How to long is the process of
As the CIN is sent to Rabat for process, the process is
about 8 weeks.
How to get my CIN back?
If you live in the New York area you need to pick up your
CIN in person at the Consulate. If you live outside the New York area your CIN
will be mailed to you.
Will my CIN be mailed to me
Due to address changes and mistakes that may occur on the
address, we recommend that you call us after 8 weeks of your deposit of application
to make sure your CIN is back and confirm the address: 212-758-2625 Ext: 240.
What if I am traveling soon and my CIN has expired and I
will need it while in Morocco?
You can apply for the CIN and ask the CIN officer to send
you a receipt with your picture on it so you can use it while in Morocco just the same way you would use your CIN.
What type of pictures should I
Regular passport photos are fine.
Power of Attorney is meant to save the trip to Moroccan Nationals living in the
US to go to Morocco to take care of their personal matters. They can give
Procuration/ Power of Attorney to somebody to represent them. This document has
to be notarized by the Consulate General in order to be valid in Morocco.
Applicants have to appear in person and sign the document
before a clerk at the Consulate after showing their Moroccan ID or passport.
For people living outside the New York area: They can
notarize it before a Public Notary and send it to the Consulate General along
with a notarized copy of the National ID or passport, fees and a prepaid self
addressed US post office express or priority mail.
Some samples are provided on our website to help you. You
may download, fill it up and then sign it before a public notary prior to
sending it to the Consulate for legalization.
Fees are paid in cash for those who come in person to the
Consulate. If you are sending your document by mail please send a money order
payable to the Moroccan Consulate. Please refer to our website for the fee that
will apply to you.
How can I insure a fast service?
To get your documents back as soon as possible, please make
sure you include in your package:
a prepaid self-addressed US post office express
Copy of your CIN or Moroccan passport
Sign the power of attorney before a public notary
How long is the process?
The process is two to three days but please make sure you
include a prepaid self-addressed US post office express or priority mail.
In what language should the power
of attorney be?
The power of attorney should be in Arabic or French.
What if the public notary does not want to sign the power
of attorney in Arabic or French?
In this case you may write the content of your power of
attorney in English for the public attorney to sign and send us both papers so
we can legalize the one in Arabic or French. Please do not forget to sing the
one you have in Arabic or French.
Do I have to use the Power of Attorney “Procuration” on
the Consulate website or can I use the one I received from Morocco or write one myself?
The powers of attorney on our website are just samples to
help you. If you received one from Morocco you need to use it or if you need to
write a specific one yourself you may do so.
Are marriage ceremonies performed
at the Consulate?
As the Consulate do not have Aduls, Marriage ceremonies
cannot be performed at the Consulate but the Consulate can certify marriage
certificates from the Mosque and City Hall so they can be valid in Morocco. Please call: 212-758-2625 Ext: 238 for more info.
Is divorce performed at the
Divorce cannot be performed at the Consulate. All divorces
are processed in Morocco.
Can I validate my American Final
divorce in Morocco?
Yes you can validate your final American divorce and
register it in Morocco. You need to translate into Arabic your final American
divorce then send it to the Consulate for certification. You may then send it
along with power of attorney to somebody in Morocco to register it for you or
you may go yourself if you happen to be in Morocco and register it.
When can I get the Family Book?
You may apply for the family book after your marriage and
even if you do not have kids yet.
Where should I get my Family
Book? at the Consulate or where?
Please note that the family Book is issued at the place of
your birth. The Consulate only issues family books to Moroccans born in the USA.
Do I have to go in person or
somebody can represent me to get my Family Book?
As specified in our website you may give power of attorney
to somebody to get the Family Book for you.
What if I was not married in Morocco?
In this case you need to send the original of your City hall
marriage certificate and the Mosque marriage certificate to the Consulate for
certification prior to sending them to Morocco to get the Family Book.
What if we have not been married
at the Mosque?
In this case you need to call the Consulate at: 212-758-2625
Ext: 238 to get “Moulhak” a necessary document for the issuance of your family
In order to register a newborn you need to have your family
book first and the original of your child birth certificate. You will also need
copies of your CIN & that of your spouse along with applications posted on
Can I register my child even if
she/he is more than one year old?
Yes you can but we need the original of your child’s birth
certificate that the Consulate will keep.
What if I have more questions?
If you have more questions please call: 212-758-2625 Ext:
What type of documents can the
Consulate translate for me?
The Consulate can only translate High school and university
Diplomas, Moroccan marriage certificates, Moroccan divorce certificates and
Moroccan birth certificates.
What if I have other documents to
You may get them translated by an independent translator or
translate them yourself and then send them to the Consulate along with the
original documents to certify them as true translation to the original.
What if I am afraid to loose the
originals in the mail?
You may get them certified by a public notary and then send
us only the certified copies along with the translated documents. The fee on
website is per document.
What should I do to make sure my
documents are not lost?
Please use US post office overnight express or priority mail and
include a prepaid self-addressed US post office express or priority mail for return.